Frequently Asked Questions
Your guide to shopping with confidence and discretion.
How will my order be packaged?
Privacy is our priority. All orders are shipped in plain, unmarked boxes or mailers with a generic return address. There is no mention of 'SexToy.com' or the contents on the outside of the package.
What will show up on my credit card statement?
To ensure your privacy, charges will appear under a discreet billing name, typically 'STC Retail' or a similar non-descript title, rather than our website name.
What is your return policy for adult products?
Due to the intimate nature of our products and health regulations, we cannot accept returns on opened or used items. If a product arrives defective or damaged, please contact our support team within 14 days for a replacement.
How do I know the products are safe to use?
We only source products from reputable manufacturers. Our inventory includes high-quality body-safe materials such as medical-grade silicone, borosilicate glass, and phthalate-free TPE.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping within the US usually takes 3-7 business days, while expedited options are available at checkout if you need your items sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that customers are responsible for any local customs fees or import duties that may apply upon arrival.